Privacy Policy

Gabrielle&Sophie Toronto runs this store and website, along with everything on it — the content, features, tools, and products — to give you a curated shopping experience (the "Services"). We're built on Shopify, which is what allows us to offer these Services to you. This Privacy Policy explains how we collect, use, and share your personal information whenever you visit, use, or buy something through our Services, or otherwise get in touch with us. If anything here ever conflicts with our Terms of Service regarding how we collect, process, or disclose your personal information, this Privacy Policy takes precedence.

Please take the time to read through it. By using or accessing our Services, you're confirming that you've read this policy and understand how we handle your information.

Personal Information We Collect or Process

When we say "personal information," we mean anything that identifies you or could reasonably be linked back to you. It doesn't include information that's been anonymized or de-identified in a way that it can no longer be tied to you. Depending on how you use our Services, where you're located, and what applicable law requires, we may collect or process:

Contact details — your name, billing/shipping address, phone number, and email. Financial information — card numbers, payment details, transaction records, and confirmation of payments. Account information — your username, password, security questions, and saved preferences. Transaction information — items you browse, add to cart, wishlist, purchase, return, exchange, or cancel, along with your order history. Communications with us — anything you share when reaching out, like a customer support message. Device information — details about your device, browser, network, IP address, and other identifiers. Usage information — how you interact with and navigate the Services.

Where This Information Comes From

We gather personal information in a few different ways:

Directly from you — when you set up an account, browse or use our Services, contact us, or share information with us in some other way. Automatically, through the Services — from your device as you use our site, plus cookies and similar tracking technologies. From our service providers — companies we work with to run certain parts of our operations, who may collect or process data on our behalf. From partners and other third parties.

How We Use Your Personal Information

Depending on how you engage with us, we might use your personal information to:

Run, personalize, and improve the Services. This covers fulfilling our contract with you — processing payments, shipping your order, remembering what you like, sending account-related updates, managing returns and exchanges, letting you leave reviews, and generally shaping a shopping experience around your interests and past purchases.

Market and advertise to you. We may send promotional emails, texts, or mail, and show you ads — on our site or elsewhere — based on things like your past purchases or items sitting in your cart.

Keep things secure and prevent fraud. We use your data to verify your identity, keep transactions safe, and watch for anything fraudulent, unsafe, or otherwise problematic. If you set up an account, keeping your login details private is on you — please don't share them with anyone.

Communicate with you. This includes customer support and generally staying responsive as part of maintaining our relationship with you.

Meet legal obligations. Sometimes we need your information to comply with the law, respond to legal requests (like from law enforcement), participate in legal proceedings, or enforce our own policies.

How We Share Personal Information

There are certain situations where we may share your personal information with third parties, always in line with this policy:

• With Shopify and other vendors who help us run things behind the scenes — think payment processing, data analytics, customer support, cloud storage, and order fulfillment.
• With marketing partners who help us advertise to you. For instance, we use Shopify's tools to support personalized ads based on your activity across different merchants and sites. These partners follow their own privacy practices. Depending on where you live, you may be able to opt out of this kind of targeted advertising.
• When you ask us to, or clearly consent to it — for example, shipping a product to you, or connecting through a social media widget or login.
• With our affiliates or others within our corporate group.
• During a business transaction like a merger, to meet a legal obligation (such as responding to a subpoena), to enforce our policies, or to protect our Services, our rights, or the rights of our users.

Our Relationship with Shopify

Our Services run on Shopify's platform, which means Shopify also collects and processes information about how you use our Services, in order to help us provide and improve them. Anything you submit may be shared with Shopify and other third parties, including ones based in different countries than where you live. We also use some of Shopify's enhanced features, which draw on data from your interactions with our store as well as other merchants using Shopify. For these particular features, Shopify is the one responsible for handling your personal information, including responding to any requests you make about it. You can learn more by visiting Shopify's Consumer Privacy Policy link, and depending on where you live, you can exercise certain rights directly through the Shopify Privacy Portal link.

Third-Party Websites and Links

You might come across links on our site pointing to other websites we don't operate or control. If you follow one, it's worth checking that site's own privacy and security practices — we can't vouch for them, and we're not responsible for their accuracy or reliability. Anything you post in public or semi-public spaces, including on third-party social platforms, may be visible to others beyond our control. Linking to a site doesn't mean we endorse it or its owners.

Children's Data

Our Services aren't meant for children, and we don't knowingly collect personal information from anyone under the age of majority where they live. If you're a parent or guardian and believe your child has shared personal information with us, reach out using the contact details below and we'll have it removed. As of this policy's effective date, we have no knowledge of "selling" or "sharing" (as those terms are legally defined) the personal information of anyone under 16.

Keeping Your Information Secure

No system is perfectly secure, and we can't promise "perfect security" — information sent to us may not always be fully protected in transit. We'd recommend avoiding unsecured channels for anything sensitive or confidential.

How long we hold onto your information depends on things like whether we still need it to manage your account, deliver our Services, meet legal requirements, or resolve disputes.

Your Rights and Choices

Depending on where you're located, you may have some or all of the following rights over your personal information — though these aren't absolute, and in some cases we may be able to decline a request as the law allows.

Right to Access / Know — request details on what personal information we hold about you. Right to Delete — ask us to remove personal information we have on file. Right to Correct — ask us to fix inaccurate information. Right to Portability — request a copy of your data, or ask that we transfer it to a third party, subject to certain exceptions. Managing communication preferences — you can unsubscribe from promotional emails anytime using the link in those emails. You'll still receive non-promotional messages, like order or account updates.

If you're based in the UK or the European Economic Area, you may also have these additional rights, subject to local law:

Objecting to or restricting processing — ask us to stop or limit how we process your data for certain purposes. Withdrawing consent — if we're relying on your consent to process your data, you can withdraw it at any time (this won't affect the legality of anything we did before the withdrawal).

You can exercise any of these rights by contacting us using the details below. For more on how Shopify handles your data and what rights you might have there, visit https://privacy.shopify.com/en.

We won't treat you differently for exercising these rights. We may need to verify your identity first, and you're welcome to designate an authorized agent to act on your behalf — we'll just need proof of that authorization, and possibly some direct verification from you too. We'll respond within the timeframes required by applicable law.

Complaints

Got a concern about how we're handling your personal information? Reach out using the contact details below. Depending on where you live, you may also have the right to appeal our response or file a complaint with your local data protection authority.

International Transfers

We may store and process your personal information outside the country where you live.

If we transfer data out of the EEA or UK, we rely on recognized legal safeguards — like the European Commission's Standard Contractual Clauses or their UK equivalent — unless we're transferring to a country already considered to offer an adequate level of protection.

Changes to This Privacy Policy

We may revise this Privacy Policy occasionally, whether due to changes in how we operate or for legal/regulatory reasons. Any updates will be posted here, along with a refreshed "Last updated" date, and we'll notify you as required by law.

Contact Information

Store name: Gabrielle&Sophie Toronto Company name: Jochen Peeters Company Address: Kasteelstraat 76c, Heist-op-den-Berg, Antwerp, BE Warehouse Address: 1247 Maplewood Crescent, Burlington, ON L7M 3T8, Canada Company nr.: 1018.977.278 Phone: +1 403 910 0784 Email: info@gabrielle&sophie.com

Monday to Friday | 09:00 – 17:00 (GMT) Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.