Return & Refund policy
Changed your mind, or something not quite right? You have 30 days from the day your order arrives to request a return.
To qualify for a return, the item needs to come back to us the way it left our hands: unworn, unused, tags still attached, and packed in its original packaging. Hold on to your receipt or order confirmation as well, since we'll ask for proof of purchase.
Want to start a return? Reach out to us first at info@gabrielle&sophie.com before sending anything back.
Once we approve your request, you'll receive a return shipping label along with clear instructions on how and where to send the package. Please don't send items back on your own without requesting a return first — we won't be able to accept them.
Questions about a return? You can always reach us at info@gabrielle&sophie.com
Damages and issues
Take a moment to check your order as soon as it arrives. If something's broken, faulty, or simply not what you ordered, let us know right away so we can sort it out for you.
Exceptions / non-returnable items
A few categories can't be returned: perishable items (think food, flowers, or plants), made-to-order or personalized pieces, and personal care products such as cosmetics. For safety reasons, we also can't take back anything hazardous, flammable, or classified as a gas. Not sure if your item qualifies? Just ask us.
Sale items and gift cards are final sale and can't be returned.
Exchanges
Looking to swap for something else? The quickest route is to return your original item, and once that's approved, place a new order separately for what you actually want.
European Union – 14 day cooling-off period
If your order is shipping to a destination within the European Union, EU law gives you the right to cancel or send back your order within 14 days, no reason required. The same conditions apply here too: the item should be unworn, unused, with tags intact, in its original packaging, and you'll need your proof of purchase.
Refunds
As soon as your return reaches us and we've had a chance to look it over, we'll let you know whether it's been approved. Approved refunds go back to your original payment method within 10 business days — though depending on your bank or card provider, it can occasionally take a little longer to actually show up on your statement.
Still haven't seen your refund after 15 business days from our approval? Get in touch at info@gabrielle&sophie.com
Contact Information
Store name: Gabrielle&Sophie Toronto
Company name: Jochen Peeters
Company Address: Kasteelstraat 76c, Heist-op-den-Berg, Antwerp, BE
Warehouse Address: 1247 Maplewood Crescent, Burlington, ON L7M 3T8, Canada
Company nr.: 1018.977.278
Phone: +1 403 910 0784
Email: info@gabrielle&sophie.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We do our best to get back to you within 24 hours.